Today we’d like to introduce you to Mitch Buhr.
Hi Mitch, we’d love for you to start by introducing yourself.
I started in the auto body industry back in 1994 with a broom in my hand. I worked my way up the old-school way—body work, paint work, and eventually into writing estimates and managing shops. I saw firsthand what it takes to repair a vehicle the right way, not just the quickest way.
About five years ago, I was writing estimates for insurance companies. They had certain “guidelines” that didn’t sit right with me—methods that prioritized cost savings over proper repair. I found myself questioning why the customer, the person who just went through an accident, was being shorted in the process. That was the turning point. I decided I wasn’t going to be part of a system that didn’t stand up for the people it was supposed to help.
That’s when I transitioned to working for the auto body shops and the vehicle owners themselves. I founded Nexus Claim Services to level the playing field. I’m a public adjuster who focuses entirely on automotive claims—collision repairs, diminished value, total loss disputes, appraisal clause representation, and guiding shops through insurer pushback. My role is simple: use decades of repair knowledge to make sure the repair is done right and the customer isn’t taken advantage of.
My mission now is education. I work to empower body shops and the public so they understand their rights and the repair process. Even if someone doesn’t hire me, I make sure they walk away with knowledge they can use to protect themselves if they ever find themselves in that situation again.
Recently, I also launched an app called Repair Vision, which allows body shops to send clear video updates to customers throughout the repair process. It brings transparency back into the repair experience and cuts down on the confusion and stress that usually comes with waiting for your vehicle.
I’ve been in this industry for over 26 years. I’m direct, fact-driven, and I don’t play the insurance company’s game. Nexus was built to advocate for the people who deserve honesty, clarity, and proper repair. That’s what brought me here, and that’s what keeps me showing up every day.
We all face challenges, but looking back would you describe it as a relatively smooth road?
Has it been a smooth road? No, not at all. And to be honest, it still isn’t. The collision and insurance world is full of gray areas, and most people don’t even realize what they’re entitled to. Take diminished value, for example. In Texas, if another driver hits you and they’re at fault, you could be owed money for the loss of value your vehicle suffers even after it’s repaired. That’s real money most people never receive, simply because no one tells them it exists. And you can’t file diminished value against your own insurance—it has to be filed against the at-fault party’s carrier. So the system is already set up in a way that favors the insurance company and their process, not the everyday person who just wants their vehicle made whole.
One of the biggest challenges has been education. People are understandably overwhelmed after an accident, and the insurance world can feel like a maze. Shops are often under pressure to move fast, insurers are pushing back to control cost, and the customer is caught in the middle without any idea what is actually owed to them by law and policy. So part of my work is slowing everything down enough to explain what’s really happening and what the customer’s rights are. That alone is a fight.
Even now, the road isn’t smooth. I still deal with adjusters who try to minimize repairs, customers who have been told for years to “just trust the insurance company,” and body shops who have been conditioned to work around insurer expectations instead of OEM repair standards. But that’s exactly why I keep showing up. The complexity, the confusion, the misdirection—those are the very things I’m here to cut through. As long as the industry runs the way it does, there’s work to be done. And I’m not going anywhere.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Nexus Claim Services is focused entirely on helping vehicle owners and auto body shops navigate the insurance side of collision repair. I’m a public adjuster who deals only in automotive claims—collision, diminished value, total loss, appraisal clause disputes, and loss of use. I don’t touch home claims or commercial claims. I stay in my lane because this is where I built my entire career. I know how a vehicle should be repaired, I know the shortcuts insurers attempt to push, and I know how to defend the customer’s interests with facts instead of opinions.
What separates Nexus from a typical claim service is that I don’t just negotiate—I educate. Body shops and the general public are often in the dark about what’s actually owed to them. The insurance industry benefits from that lack of knowledge. My job is to level the field. I break down what’s required, what’s allowed, what’s owed, and then I stand in the gap to make sure the repair is done correctly and the customer gets treated fairly.
I’m known for being direct, thorough, and unmovable when it comes to repair standards. I don’t fold because it’s easier. I don’t accept “that’s just how it’s done.” If the OEM says the part needs to be replaced, calibrated, sectioned, scanned, or measured, then that’s the standard. Period.
One of the things I’m most proud of is how Nexus has grown as an educational resource—not just a claims service. Even when someone doesn’t need to hire me, I make sure they understand their rights moving forward. If more people knew how this industry really works, the balance of power would shift quickly.
To further support transparency in the repair process, I recently launched my app, Repair Vision. It allows body shops to send simple, clear video updates to customers during each stage of the repair—disassembly, supplement, paint, reassembly, delivery. It cuts down confusion, eliminates endless phone calls, and gives the customer confidence because they can see the progress. The shop can even brand the app with their logo to keep their identity front and center.
At the end of the day, Nexus Claim Services was built to advocate for the people and the businesses who deserve fairness, clarity, and quality. My brand stands on three things: transparency, proper repair, and protecting the customer.
What sort of changes are you expecting over the next 5-10 years?
Over the next 5–10 years, I think the collision and insurance industry is going to be pushed into a massive shift—whether it wants to or not. Vehicles are becoming more advanced every year. ADAS, electronics, radar systems, cameras, sensors—everything is tied into safety. That means the old “fix it fast and cheap” approach doesn’t work anymore. If a repair isn’t done exactly to OEM specifications, the vehicle may not respond correctly in the next emergency situation. That’s life and safety, not paperwork.
Because of that, we’re going to see body shops taking back the lead role in the repair process, instead of insurers dictating what they’ll pay for and what they won’t. Shops will have to follow OEM procedures to protect themselves and their customers. And as those procedures become more complex, consumers will need more guidance on what’s actually required for a safe repair.
I also see customers expecting more transparency. Nobody wants to sit in the dark waiting for a phone call to know what’s happening with their vehicle. That’s part of why I created Repair Vision. Video updates aren’t a “nice touch”—they’re going to become standard. The industry is moving toward clearer communication, accountability, and documented repair steps.
On the insurance side, I believe we’ll see more disputes and more public awareness around rights like diminished value, loss of use, and the appraisal clause. The public is starting to wake up to the fact that they’re allowed to challenge a settlement instead of just accepting it.
So the future of this industry comes down to three main shifts:
OEM-Driven Repairs – Proper procedures will outweigh “cheapest option.”
Transparency and Documentation – Customers will expect proof, updates, clarity.
Consumer Empowerment – People will know their rights and won’t be as easy to push around.
The shops and professionals who adapt to that reality will thrive. The ones who try to keep doing things “the old way” are going to find themselves left behind.
Contact Info:
- Website: https://nexus-claims.com https://repairvision.app
- Instagram: https://www.instagram.com/nexusclaims/
- Facebook: https://www.facebook.com/nexusclaims
- LinkedIn: https://www.linkedin.com/company/nexus-claim-services-llc/?viewAsMember=true
- Twitter: https://x.com/NexusClaims
- Youtube: https://www.youtube.com/@NexusClaims
- Yelp: https://www.yelp.com/biz/nexus-claim-services-copperas-cove-4
